Contact Support
Partner support is here to help you list, manage, and get paid. Reach us over email or WhatsApp, or browse the common questions below.
Email us
contact@nokroom.com
We usually reply within one business day.
Coming soon — please email us for now.
Frequently asked questions
How do I list a new property?expand_more
Go to Listings → Add Listing, fill in the property details, upload photos by category, and submit for review. Our team approves eligible listings, after which they go live.
Why is my listing pending review?expand_more
Every new or edited listing is checked for quality and policy compliance before it appears to guests. This normally completes quickly; you'll be notified once it's approved.
How and when do I get paid?expand_more
Payouts are calculated per booking after the platform commission. You can track amounts under Invoices and Payments. Complete your KYC to enable payouts.
What is KYC and why is it required?expand_more
KYC verifies your identity and bank details so we can pay you securely and meet compliance requirements. Complete it from the KYC Status page.
How do I update my name, phone, or WhatsApp number?expand_more
Open Dashboard → Edit Profile to update your name and contact details at any time.
Looking for our policies? Read the Terms of Service and Privacy Policy.